Customer Engineer, AI & Integrations

Bask Health; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Bask Health is seeking a Customer Engineer, AI & Integrations to help merchants implement, configure, troubleshoot, and adopt Bask Health's AI capabilities and third-party software integrations. This is a customer-facing technical role combining integration engineering, SaaS troubleshooting, onboarding, and customer enablement.

You will work with Customer Success, Product, and Engineering to resolve technical challenges and align integration configurations with customer goals.

Job description

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform.

At Bask, we value engineers who enjoy working directly with customers, understand how different software systems connect, and take ownership of solving technical problems. Our customers include entrepreneurs and e-commerce operators building their own businesses, and our technical teams help them understand and use the platform's capabilities. We're looking for people who can combine strong technical judgment with practical, clear communication.

About the Role

We're looking for a Customer Engineer, AI & Integrations to help merchants implement, configure, troubleshoot, and adopt Bask Health's supported AI capabilities and third-party software integrations.

This is a customer-facing technical position that combines integration engineering, SaaS troubleshooting, technical onboarding, and customer enablement.

You'll work directly with customers and collaborate with Customer Success, Product, and Engineering to solve technical challenges involving connected software systems.

You'll help customers understand supported integration capabilities, investigate technical problems, and navigate implementation requirements.

Bask Health provides software that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform connects merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities.

You'll develop a strong understanding of the platform's technical architecture and supported merchant-facing workflows.

You'll learn how customers connect Bask Health with other business tools and services.

You'll support technical onboarding for customers implementing approved integrations.

You'll help customers understand the technical requirements for connecting supported systems.

You'll review integration documentation and explain relevant configuration steps.

You'll work with customers to understand their technical goals and existing software environments.

You'll help translate customer requirements into supported integration configurations.

You'll identify