Remote Tech Support Specialist, Student Service Desk

Purdue University; West Lafayette (IN); On-site; USD 16,531 - 22,041; Part time

Job summary

Purdue University in West Lafayette is seeking a Service Desk Student Technical Representative to be on the front lines of campus technology, ensuring tools, systems, and services run smoothly for faculty, students, and staff.

You’ll deliver remote Tier 1 support, troubleshoot issues, assist with account management and MFA, and collaborate with full-time staff to maintain a dependable, collaborative service culture on your shift.

Qualifications

• Demonstrated technical aptitude and troubleshooting experience.
• Strong communication and leadership skills.
• Dedication to service, collaboration and continuous improvement.

Responsibilities

• Deliver remote Tier 1 technical support while collaborating with full-time staff.
• Identify, troubleshoot, and resolve complex issues across accounts, MFA, network, and software.
• Champion teamwork, consistency, and a supportive service culture on your shift.

Skills

Technical troubleshooting

Communication skills

Leadership

Job description

Purdue University in West Lafayette is seeking a Service Desk Student Technical Representative to be on the front lines of campus technology, ensuring tools, systems, and services run smoothly for faculty, students, and staff.

You’ll deliver remote Tier 1 support, troubleshoot issues, assist with account management and MFA, and collaborate with full-time staff to maintain a dependable, collaborative service culture on your shift.