End-User Tech Support Specialist – Campus IT

Purdue Information Technology; West Lafayette (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Purdue Information Technology in West Lafayette, IN is seeking a customer-focused Desktop Support Specialist to deliver proactive technology support for faculty and staff across the university. You will help install, upgrade, and troubleshoot hardware, software, and peripherals while guiding users to make the most of Purdue's tools and resources.

You'll work with a collaborative IT team to resolve issues on Windows and Mac workstations, manage OS updates, and support classroom, research, and

Qualifications

• Associate degree in Computer Science, Computer Technology OR a related field of study.
• Six (6) months of IT desktop support or related IT experience.
• Equivalent combination of related education and required work experience may be considered.
• Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh workstations, including operating system, drivers, and common office software.

Skills

Desktop support

Customer service

Problem solving

Hardware knowledge

Software knowledge

Peripheral devices

Independent with teamwork

Effective communication

End-user training

Deadline management

Education

Associate degree in CS/CT/related field

Tools

SCCM

Active Directory

Job description

Purdue Information Technology in West Lafayette, IN is seeking a customer-focused Desktop Support Specialist to deliver proactive technology support for faculty and staff across the university. You will help install, upgrade, and troubleshoot hardware, software, and peripherals while guiding users to make the most of Purdue's tools and resources.

You'll work with a collaborative IT team to resolve issues on Windows and Mac workstations, manage OS updates, and support classroom, research, and