Remote Tech Support Specialist, Predictive Maintenance

AssetWatch®; United States; On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Equity options

Flexible schedule

Full benefits

401K match

Unlimited PTO

Job summary

AssetWatch is hiring a Customer Support Representative to help maintain uptime for our global manufacturing customers. You will handle inbound support requests across software, hardware, and network outages, coordinating with internal teams to deliver timely, long-term solutions.

The role emphasizes proactive communication, strong customer relationships, and using a range of tools to diagnose issues. You will join a distributed, remote-first team across the United States and Canada.

Qualifications

• 2+ years of technical support or equivalent experience.
• 2+ years of customer service interaction, in person or virtual.
• Experience with high-volume support ticketing systems.
• Experience with CRM platforms (Salesforce strongly preferred).
• Ability to use remote communication tools (Zoom, Slack, etc).

Responsibilities

• Manage multiple incoming support requests via software, phone, email, and internal requests.
• Coordinate with internal/external stakeholders to address challenging cases with long-term solutions.
• Collaborate across departments to ensure a world-class customer experience and relay feedback to Product teams.
• Proactively reach out to customers to address issues before they escalate.
• Build strong relationships with customers and stakeholders through timely communication.
• Utilize tools to diagnose problems and implement correct solutions.
• Promote customer loyalty through recognition initiatives.

Job description

AssetWatch is hiring a Customer Support Representative to help maintain uptime for our global manufacturing customers. You will handle inbound support requests across software, hardware, and network outages, coordinating with internal teams to deliver timely, long-term solutions.

The role emphasizes proactive communication, strong customer relationships, and using a range of tools to diagnose issues. You will join a distributed, remote-first team across the United States and Canada.