Remote Customer Support Specialist - Drive Uptime & Growth

AssetWatch, Inc.; United States; On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Equity options

401K Match

Unlimited PTO

Remote-first distributed team

Career growth opportunities

Job summary

AssetWatch, Inc. is seeking a Customer Support Representative to support hardware and network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.

You have 2+ years in technical support and customer service, experience with high-volume tickets, CRM (Salesforce), and remote collaboration tools. The role offers equity options, comprehensive benefits, and unlimited PTO, with opportunities to grow into leadership.

Qualifications

• 2+ Years of technical support or equivalent experience.
• 2+ Years of customer service interaction, in person or virtual.
• Experience with high volume support ticketing systems.
• Experience with CRM platforms (Salesforce strongly preferred).
• Ability to use remote communication tools to interact with internal and external stakeholders (e.g., Zoom, Slack).

Responsibilities

• Manage multiple incoming streams of support requests via software, phone, email, and internal requests.
• Coordinate with internal and external stakeholders to address challenging cases and ensure long-term solutions.
• Work across departments to deliver a world-class customer experience and relay customer feedback to Product teams.
• Willingness to phone customers on short notice to address issues before they grow.
• Build strong, trusting relationships with customers and internal stakeholders through timely communication.
• Identify opportunities to proactively address potential challenges and meet case response quotas.
• Utilize various software tools to diagnose problems and implement correct solutions.
• Promote customer loyalty through customer recognition initiatives.

Skills

Technical support

Customer service

High-volume tickets

CRM platforms (Salesforce)

Remote collaboration tools (Zoom,Slack

Tools

Salesforce

Zoom

Slack

Job description

AssetWatch, Inc. is seeking a Customer Support Representative to support hardware and network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.

You have 2+ years in technical support and customer service, experience with high-volume tickets, CRM (Salesforce), and remote collaboration tools. The role offers equity options, comprehensive benefits, and unlimited PTO, with opportunities to grow into leadership.