Remote Tech Support Specialist (Oregon)

Douglas Fast Net; Roseburg (OR); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Employer-paid health/dental/vision

Free fiber internet

PTO and paid holidays

Job summary

Douglas Fast Net is seeking a Technical Support Representative to provide front-line technical and customer support for our fiber internet services. The role resolves entry-level issues, monitors tickets, and escalates complex problems following established procedures.

We offer a local-focused employer with a remote-friendly setup, requiring residency in Oregon and full-time commitment to the role. You will join a team dedicated to reliable service and community connectivity.

Qualifications

• High school diploma and two years of technical support or equivalent work experience required.
• Excellent attendance and punctuality required.
• Customer service oriented with good judgement, courtesy, patience and tact in public contact and problem resolution.
• Strong interpersonal skills to build rapport with prospective and existing customers.
• Strong problem solving, diagnostic and technical troubleshooting skills.
• Ability to master new software and applications specific to the industry and position.
• Positive attitude and strong work ethic in a high productivity role with autonomy.
• Self-motivated, able to work independently and in a team.
• Ability to communicate effectively, both orally and in writing.
• Able to meet physical demands with reasonable accommodations.

Responsibilities

• Provide resolution of entry level support issues spanning all of DFN’s products and services.
• Monitor customer tickets and respond in a timely manner.
• Document and escalate tickets per DFN support procedures.
• Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.
• Manage multiple tasks/priorities simultaneously.
• Assist in day-to-day order entry and processing.
• Assist Broadband Technicians in turn-up and troubleshooting.
• Clean and reset returned equipment for redeployment.

Skills

Customer service

Technical troubleshooting

Communication

Teamwork

Time management

Independent work

Education

High school diploma

Job description

Douglas Fast Net is seeking a Technical Support Representative to provide front-line technical and customer support for our fiber internet services. The role resolves entry-level issues, monitors tickets, and escalates complex problems following established procedures.

We offer a local-focused employer with a remote-friendly setup, requiring residency in Oregon and full-time commitment to the role. You will join a team dedicated to reliable service and community connectivity.