Helpdesk Technician (Tier 1)

Solutions iT USA; Portland (OR); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Gym reimbursement

Paid holidays

PTO

Job summary

Solutions iT USA is seeking an IT Technician for a remote role with occasional onsite projects. The position requires residence in Oregon or Washington and offers a full-time, non-exempt schedule with overtime as required by law.

You will maintain and install business networks and technology environments, provide remote and onsite support, and collaborate with Sr. Engineers on larger tasks. Benefits include medical, dental, vision, 401k, and PTO.

Qualifications

• High school diploma or GED required, plus 1–4 years of related experience or training.
• Experience with IT networks and systems, especially Microsoft server environments, is preferred.
• Experience with MSP environments is a plus.
• Ability to work from home efficiently and effectively; willingness to travel to client sites.

Responsibilities

• Provide high level customer service and problem solving.
• Support end-user customers via phone, remote sessions, and onsite as needed.
• Troubleshoot and maintain client networks, servers and IT equipment.
• Escalate tickets for quick resolution and document work performed.

Skills

IT networks

Microsoft Server

PSA systems

Remote support

Travel readiness

Education

High school diploma or GED

Tools

PSA systems

Database

Spreadsheet

Project management

Word processing

Email communication

Video conferencing

Scheduling software

Job description

Solutions iT is an Information Technology company based in Oregon offering a variety of services for small to medium-sized businesses. Our team is committed to offering cutting-edge technology and outstanding customer service so our clients always feel supported and ready for success. Focused on being a close-knit team environment and structure, we operate by these core values:

• Passion - Do what you love, love what you do.
• Ownership - See it through.
• Humility - Embrace your strengths and weaknesses.
• Simplicity - Don't overthink it.

We offer a competitive benefits package including Medical, Dental, Vision, 401k, Gym/Health Club membership reimbursement, paid holidays, and a generous PTO package. The yearly salary for this position ranges from $41,600–$54,080 based on experience and technical expertise. We provide unique attention to helping our team members grow and equipping our staff with the best tools and equipment to be successful and thrive.

We are currently accepting applications for an IT Technician. This will be a remote work from home role with occasional onsite projects . You will be responsible for the maintenance and installation of business customer networks and technology environments. Applicants must reside in Oregon or Washington . This is a full-time, non-exempt position, meaning that overtime will be compensated as required by law. The IT Technician reports directly to the Service Manager.

The following Job Duties are a representation but are not limited to, tasks performed in this role:

Job Duties :

• High level customer service and problem solving.
• Supports end user customers via phone, remote session, and onsite for any technology issues as required.
• Works with clients to evaluate, troubleshoot, maintain, and implement customer networks, servers and other technology equipment as required.
• Escalates tickets as required for quick resolution.
• Supports internal and external networks.
• Maintains documentation, time, and completes notes on work performed and changes to client systems.
• Works with client to ensure all work is completed fully and to the client’s satisfaction.
• Assists Sr. Engineers on larger projects when needed.
• Understands and has the ability to install, configure and test workstation hardware.
• Performs administration work including adding and removing users and groups, configures file permissions, checks event logs, configures and restores data from backup.
• Administers enterprise e-mail applications including Google and Microsoft
• Configures folder permissions.
• Takes a personal interest in, and responsibility for, the quality of work performed.
• Takes ownership of technical project tasks, ensuring to pay close attention to detail through each step.
• Recognizes when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
• Provides accurate time estimates for how long a task will take.
• Learns new technologies by self-study and intuition.
• Articulates technical information clearly and simply to non-technical people.
• Helps people to the extent that no problem is considered mundane, no matter how simple the solution.
• Shares information, supports others, and works on a team with a spirit of cooperation to achieve team goals.
• Other duties as assigned.

Qualifications :

• High school diploma or GED and/or one to four year(s) related experience and/or training or equivalent combination of education and experience.
• Experience working at/in/for: IT networks and systems, advanced network environments, Microsoft server environments is preferred.
• Experience working for a Managed Service Provider preferred.
• Must be adept at using various applications including PSA systems, database, spreadsheet, project management, word processing, e-mail communication, video conferencing, and use of scheduling software.
• Must be able to work from home efficiently and effectively.
• Must be willing to travel to client and other sites when needed.

Solutions iT is committed to providing equal employment opportunities to all employees and applicants, including individuals with disabilities. If you require reasonable accommodation during the application or interview process, please contact us.

For more information about us, please visit: https://solutionsit.net/