Remote Tech Support Specialist (English/Spanish)

OpenKrill; United States; Remote; USD 42,000 - 70,000; Full time

Job summary

OpenKrill is seeking a Technical Support Agent for a fully remote role. You will address client inquiries and technical issues via phone, email, and chat, guiding customers through troubleshooting steps to resolve problems.

You will log incidents, analyze issues, and collaborate with teams to improve knowledge sharing and processes. The ideal candidate has 2+ years in tech support, fluent English and Spanish, experience with REST APIs, log reviews (Kibana), and strong problem-solving abilities.

Qualifications

• 2+ years in a tech support role, preferably SaaS.
• Fluent in English and Spanish; Portuguese a plus.
• Proficient with ticketing systems like Jira and strong communication skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Handle client inquiries and technical issues via phone, email, and chat.
• Guide customers through troubleshooting steps to resolve problems.
• Log incidents and resolutions in ticketing systems and manage multiple cases.

Skills

Tech support experience

English & Spanish proficiency

Ticketing systems (Jira)

Communication skills

Problem solving

Tools

Jira

Kibana

Job description

OpenKrill is seeking a Technical Support Agent for a fully remote role. You will address client inquiries and technical issues via phone, email, and chat, guiding customers through troubleshooting steps to resolve problems.

You will log incidents, analyze issues, and collaborate with teams to improve knowledge sharing and processes. The ideal candidate has 2+ years in tech support, fluent English and Spanish, experience with REST APIs, log reviews (Kibana), and strong problem-solving abilities.