Remote Tech Support Expert - Windows & Networking

Shoptalk; Tennessee; Remote; USD 40,000 - 68,000; Full time

Benefits offered by this job

Competitive benefits package

401k Plan with Employer Match

Paid Time Off programs

Medical, Dental and Vision Insurance

Job summary

Uniguest is seeking a Remote Technical Support Representative to assist customers across the United States in a 24/7/365 support environment. You will troubleshoot Windows PCs and networking issues, guide users through solutions, and collaborate with a remote team to resolve complex problems.

The role emphasizes clear communication, customer focus, and problem-solving in a fully remote, US-based position. Certifications and IT knowledge are valued, with opportunities for growth within a

Qualifications

• High school diploma or equivalent required.
• Associate degree in Information Technology or related field preferred.
• Industry certifications such as CompTIA A+, Network+, MCP are preferred.

Responsibilities

• Deliver friendly, professional technical support via phone and remote tools.
• Troubleshoot Windows PCs, networking issues, and Uniguest software.
• Diagnose technical problems and guide customers to resolutions.
• Collaborate with teammates to resolve complex issues and share knowledge.
• Create a positive customer experience with every interaction.

Skills

Windows troubleshooting

Networking concepts

Communication skills

Problem-solving

Remote collaboration

Self-motivation

Learning agility

Education

High school diploma or equivalent

Associate degree in IT or related field

Industry certifications (CompTIA A+, Network+, MCP)

Tools

Salesforce

Ticketing systems

Remote support tools

SharePoint

Microsoft Office

Adobe Reader

Job description

Uniguest is seeking a Remote Technical Support Representative to assist customers across the United States in a 24/7/365 support environment. You will troubleshoot Windows PCs and networking issues, guide users through solutions, and collaborate with a remote team to resolve complex problems.

The role emphasizes clear communication, customer focus, and problem-solving in a fully remote, US-based position. Certifications and IT knowledge are valued, with opportunities for growth within a