Remote Tech Support Engineer for HPC & Data Movement

uchicago

Chicago (IL)

Remote

USD 95,000 - 125,000

Full time

3 days ago

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Job summary

The University of Chicago is seeking a skilled Technical Support Engineer for Globus, focusing on Level-2 support for researchers and IT staff. You will diagnose complex issues, document bugs, and collaborate with engineering to improve release testing and user guidance.

Ideal candidates have strong Linux, networking, HPC knowledge, and experience with Python and REST APIs in academic/research settings. Remote work is available with rare in-person visits.

Qualifications

Minimum of 5–7 years of related work experience.
Bachelor’s degree in a related field.
Experience in an academic or research computing environment.
Python and REST API development experience valued.
Strong customer service orientation.

Responsibilities

Provide Level-2 user support for Globus software and services.
Diagnose and resolve complex multi-system issues.
Escalate issues to Tier 3 with full diagnostic context.
Write clear, reproducible bug reports and user docs.
Collaborate with engineering on release testing and documentation.

Skills

Linux admin

Networking basics

Python

REST APIs

Technical support

Customer service

Education

College degree in related field

Tools

AWS

EC2

Job description

Ideal candidates have strong Linux, networking, HPC knowledge, and experience with Python and REST APIs in academic/research settings. Remote work is available with rare in-person visits.

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