Remote Technical Support Engineer for HPC & Data Infra

University of Chicago

United States

Remote

USD 95,000 - 125,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

University of Chicago’s Globus team seeks a skilled Technical Support Engineer to provide Level-2 support for Globus software, focusing on Linux systems, networking, HPC, and data movement. You’ll work with researchers and IT staff to diagnose issues, write docs, and help deploy services.

The role emphasizes collaboration, Python/REST API familiarity, and clear, user-focused communication in a remote work setup.

Qualifications

Minimum education: college/university degree in related field.
5–7 years of work experience in a related job discipline.
Certifications: ---

Responsibilities

Provide Level-2 user support for installing, configuring, using, and troubleshooting Globus software and services.
Conduct in depth analyses of technical information to diagnose and resolve complex technical issues.
Proactively gather and coordinate information across software engineers to resolve complex Level-2 issues.
Escalate appropriately to Tier 3 engineering with full diagnostic context.
Write and communicate clear, reproducible bug reports.
Develop policies for using internal ticketing systems for effective issue management and resolution.
Author and maintain public-facing user documentation (guides, FAQs, troubleshooting pages).
Collaborate with engineering to develop software release testing policies and procedures.
Test Globus product releases before end-users.
Act as a technical consultant and resource for team members and users.
Guide IT support activities for end-user hardware/software and troubleshooting procedures.
Recommend system modifications to reduce user problems using university software systems.
Contribute to resolution of complex problems with IT support best practices.