Remote Tech Apps Support Engineer - Healthcare IT

TruBridge, Inc.; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

TruBridge, Inc. is hiring a Technical Support Technician for Tech Apps to provide remote support for proprietary EHR applications and associated hardware.

You will troubleshoot server and client components, assist with network and security configurations, and collaborate with cross-functional teams to resolve issues. The ideal candidate has a technical degree or equivalent experience, strong communication skills, and the ability to manage multiple tasks in a remote setting.

Qualifications

• Bachelor's Degree in a technical field or equivalent experience.
• Experience with Linux or Windows Servers, Networking, Desktop Support, or related technologies.
• Excellent written and verbal communication skills.
• Ability to lift and carry up to 50 pounds; travel up to 25% occasionally.

Responsibilities

• Provide client software, server components, peripheral software, and hardware support for TruBridge EHR products.
• Install and troubleshoot Apache web-based applications.
• Assist with network setup, security, and communications.
• Provide support for Terminal Server and VDI systems.
• Support image acquisition, storage, conversion, and printing.
• Provide Active Directory management.
• Provide AIX server support and assist with data migrations.
• Support Linux and Windows server environments, networking, file systems, and backups.
• Troubleshoot escalated tickets with development teams.
• Collaborate with team to meet commitments and improve service.
• Document issues and maintain troubleshooting logs.

Skills

Excellent written and verbal comms

Problem solving

Team collaboration

Detail oriented

Adaptability

Education

Bachelor's Degree in a technical field

Tools

Active Directory

AIX

Linux

Windows Server

VDI/Terminal Server

Apache

Job description

TruBridge, Inc. is hiring a Technical Support Technician for Tech Apps to provide remote support for proprietary EHR applications and associated hardware.

You will troubleshoot server and client components, assist with network and security configurations, and collaborate with cross-functional teams to resolve issues. The ideal candidate has a technical degree or equivalent experience, strong communication skills, and the ability to manage multiple tasks in a remote setting.