App & Infra Technical Support Engineer

TruBridge; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

TruBridge seeks a dedicated technical support specialist to assist customers with proprietary applications and hardware across servers and infrastructure. You will troubleshoot, install, and support web-based and server components, and collaborate with IT teams to restore service and optimize performance.

Ideal candidates have strong problem-solving, communication, and teamwork skills, with willingness to learn and handle SOP-based tasks. Some travel may be required.

Qualifications

• Bachelor’s Degree in a technical field or equivalent work experience.
• Experience with Linux or Windows Servers, Networking, Desktop Support, or related technologies.
• Ability to be flexible and work analytically in a problem-solving environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Strong organizational, multitasking, and time-management skills.
• Detail-oriented and able to follow issues through to resolution.
• Able to work independently and as part of a team.
• Able to convey technical concepts in easy-to-understand language.
• Demonstrates willingness to learn and accept mentoring.
• Occasional travel (25% or less).

Responsibilities

• Provide client software, server components, peripheral software, and hardware support for TruBridge EHR products.
• Install and troubleshoot Apache web-based applications.
• Assist with network setup, security, and communications.
• Provide support for Terminal Server and VDI systems.
• Support image acquisition, storage, conversion, and printing.
• Provide Active Directory management.
• Provide AIX server support and assist with data migrations.
• Support Linux and Windows server environments, networking, file systems, and backups.
• Assist in troubleshooting escalated tickets and work with development teams toward resolution.
• Create a collaborative environment with other team members to ensure overall team effectiveness.
• Identify and communicate potential risks and roadblocks.
• Meet team commitments and assigned objectives.
• Utilize support tools and systems on a day-to-day basis.
• Continue developing technical independence and ownership of assigned work.

Skills

Team collaboration

Problem solving

Systems thinking

Follow SOPs

Flexibility

Troubleshooting

Risk communication

Self-reliance

Customer focus

Commitment to team goals

Education

Bachelor’s degree in technical field

Experience with Linux/Windows servers or networking

Tools

Active Directory

VDI systems

Terminal Server

AIX servers

Linux servers

Windows servers

Job description

TruBridge seeks a dedicated technical support specialist to assist customers with proprietary applications and hardware across servers and infrastructure. You will troubleshoot, install, and support web-based and server components, and collaborate with IT teams to restore service and optimize performance.

Ideal candidates have strong problem-solving, communication, and teamwork skills, with willingness to learn and handle SOP-based tasks. Some travel may be required.