Tech Support Specialist – Healthcare Apps

TruBridge, Inc; United States; Remote; USD 42,000 - 74,000; Full time

Job summary

TruBridge, Inc. is seeking a versatile IT Help Desk Specialist to provide technical support for TruBridge EHR products and related infrastructure. You will diagnose issues, install and troubleshoot server components, and collaborate with engineering and network teams to restore services.

The ideal candidate has a technical degree or equivalent experience, strong written and verbal communication, and the ability to explain complex concepts to non-technical users. Occasional travel is possible.

Qualifications

• Bachelor's Degree in a technical field or equivalent work experience.
• Educational or practical experience with Linux or Windows Servers, Networking, Desktop Support, or related technologies.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Strong organizational, multitasking, and time-management skills.
• Must be detail-oriented and able to follow issues through to resolution.
• Must be able to work both independently and as a member of a team.
• Ability to convey technical concepts and terminology in easy-to-understand language.
• Demonstrates willingness to learn and accept mentoring.
• Occasional travel (25% or less).

Responsibilities

• Provide client software, server components, peripheral software, and hardware support for TruBridge EHR products.
• Install and troubleshoot Apache web-based applications.
• Assist with network setup, security, and communications.
• Provide support for Terminal Server and VDI systems.
• Support image acquisition, storage, conversion, and printing.
• Provide Active Directory management.
• Provide AIX server support and assist with data migrations.
• Support Linux and Windows server environments, networking, file systems, and backups.
• Escalate complex inquiries and collaborate with development teams toward resolution.
• Create a collaborative environment with other team members to ensure overall team effectiveness.

Skills

Communication skills

Teamwork

Problem solving

Technical aptitude

Mentoring willingness

Physical stamina

Travel readiness

Education

Bachelor's degree in a technical field

Linux/Windows servers, networking, desktop support experience

Tools

Active Directory

VDI

Apache/Web apps

Job description

TruBridge, Inc. is seeking a versatile IT Help Desk Specialist to provide technical support for TruBridge EHR products and related infrastructure. You will diagnose issues, install and troubleshoot server components, and collaborate with engineering and network teams to restore services.

The ideal candidate has a technical degree or equivalent experience, strong written and verbal communication, and the ability to explain complex concepts to non-technical users. Occasional travel is possible.