IT Administration Specialist

TruBridge, Inc; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

TruBridge, Inc. is seeking an IT Systems Support Specialist responsible for installing, configuring, and maintaining server hardware, OS, and virtualization platforms.

You will build and troubleshoot VMs, manage backup devices, and respond to tickets while coordinating with customers. The role requires an associate degree or equivalent experience, solid Windows and Linux skills, and willingness to travel for on-site deployments and urgent hardware replacements.

Qualifications

• Associate degree in IT, CIS, or related field or equivalent experience.
• Experience supporting Windows Server and Linux operating systems.
• Strong troubleshooting and customer service skills.
• Ability to lift and install server equipment.
• Ability to travel occasionally for onsite support.

Responsibilities

• Build, install, configure, deploy, diagnose, and repair physical server hardware.
• Assist with server upgrade projects and OS installation/configuration.
• Create, configure, import, export, and maintain virtual machines in VMware/Hyper-V/KVM.
• Install, maintain, and repair tape backup devices and related hardware.
• Respond to customer requests and incidents via the ticketing system.
• Maintain regular communication with customers regarding status.
• Travel for deployments, upgrades, maintenance, and emergency hardware replacement.
• Participate in on-call or after-hours support rotations.

Skills

Strong troubleshooting

Customer service

Team collaboration

On-call readiness

Education

Associate degree in IT or related field

Tools

VMware/Hyper-V/KVM

ITSM ticketing systems

Backup storage hardware

Job description

Responsible for the installation, configuration, maintenance, troubleshooting, and repair of server hardware, operating systems, virtualization platforms, and backup devices. This position provides technical support for Windows and Linux-based systems, assists with virtual machine administration, and responds to customer requests through a ticketing system. The role requires occasional travel to perform hardware upgrades, system installations, and emergency equipment replacements.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

An Ideal Candidate Would Using basic technical skills, be able to produce working solutions of limited complexity to both technical and non-technical problems that are presented. Be adept at integrating with a team and working collaboratively to solve problems. Begin approaching solutions to problems as the sum of multiple parts, not simply atomic tasks. Be able to address defined problems using existing standard operating procedures. Be involved in support discussions from a technical standpoint. Be able to take on responsibilities outside of the traditional support role when necessary. Take initiative and demonstrate basic troubleshooting practices. Identify and communicate potential risks or roadblocks when encountered. Demonstrate increasing self-reliance while continuing to seek guidance when appropriate. Show commitment to meeting team commitments and customer expectations.

Essential Functions

• Build, install, configure, deploy, diagnose, and repair physical server hardware.
• Assist with server upgrade projects.
• Install and configure Windows and Linux operating systems.
• Create, configure, import, export, and maintain virtual machines in virtualization environments including VMWare, Hyper-V, and KVM.
• Install, maintain, and repair tape backup devices and related hardware.
• Respond to customer requests and incidents utilizing the organization's ticketing system.
• Maintain regular communication with customers regarding support requests and project status.
• Travel as required for system deployments, upgrades, maintenance, and emergency hardware replacement.
• Participate in on-call or after-hours support rotations as required.

Minimum Requirements

• Education / Experience / Certification Requirements
• Associate degree in Information Technology, Computer Information Systems, or a related field; equivalent experience may be considered.
• Experience supporting Windows Server and Linux operating systems.
• Strong troubleshooting and customer service skills.
• Ability to lift and install server equipment and components.
• Ability to travel occasionally for onsite support activities.

Preferred Qualifications

• Microsoft Windows Server experience
• Familiarity with VMware, Hyper-V, and/or KVM virtualization environments.
• Experience installing and troubleshooting server hardware.
• Experience working in data center or enterprise server environments.
• Experience working with backup devices and storage systems.
• Experience utilizing an IT service management (ITSM) or ticketing system.

Working Environment / Physical Demands

Working Environment:

• Office environment: Works at a desk and on feet in a well-lighted, air-conditioned cubicle/office, data center, and warehouse environment with moderate to high noise levels.
• Periods of stress may occur.

Physical Demands:

• Ability to lift and carry equipment up to 50 pounds.
• Ability to rack, cable, and service server hardware.
• Ability to work in data center and customer environments.
• Ability to travel periodically for support, upgrade, and emergency service activities.

Technical Support

What's it like to work for TruBridge? You'll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You'll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you'll contribute to supporting providers in delivering the best care possible for their communities. Are you ready to help us clear the way for care?