Remote Team Lead, Healthcare Operations & Collections

Everise, Inc.; Alabama; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Everise, Inc. on a mission to elevate customer experiences is seeking a Collections Experience professional to monitor KPI performance, approve payroll, and actively engage with associates on the production floor across our global centers.

You will help ensure client expectations are met and contribute to a productive, compliant work environment. You will participate in associate selection and training, supporting continuous improvement and adherence to Everise standards while promoting a

Qualifications

• Monitor KPI performance and provide feedback to associates to meet Everise standards.
• On-the-floor presence on production floor and across communication platforms to keep operations engaged and functioning.

Responsibilities

• Daily evaluation and approval of associates payroll.
• Develop and implement action plans to address underperformance and meet client expectations.
• Resolve customer escalations and communicate between management, client, and associates.
• Participate in associate selection and interviewing process.
• Provide on-the-job or up-training to meet Everise requirements.

Skills

Collections experience

Job description

Everise, Inc. on a mission to elevate customer experiences is seeking a Collections Experience professional to monitor KPI performance, approve payroll, and actively engage with associates on the production floor across our global centers.

You will help ensure client expectations are met and contribute to a productive, compliant work environment. You will participate in associate selection and training, supporting continuous improvement and adherence to Everise standards while promoting a