Team Leader - Operations - Healthcare/Collections

Everise, Inc.; Alabama; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Everise, Inc. on a mission to elevate customer experiences is seeking a Collections Experience professional to monitor KPI performance, approve payroll, and actively engage with associates on the production floor across our global centers.

You will help ensure client expectations are met and contribute to a productive, compliant work environment. You will participate in associate selection and training, supporting continuous improvement and adherence to Everise standards while promoting a

Qualifications

• Monitor KPI performance and provide feedback to associates to meet Everise standards.
• On-the-floor presence on production floor and across communication platforms to keep operations engaged and functioning.

Responsibilities

• Daily evaluation and approval of associates payroll.
• Develop and implement action plans to address underperformance and meet client expectations.
• Resolve customer escalations and communicate between management, client, and associates.
• Participate in associate selection and interviewing process.
• Provide on-the-job or up-training to meet Everise requirements.

Skills

Collections experience

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Collections Experience (preferred).

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI's) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to.
• Be the constant presence on the production floor and in communication platforms and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly.
• Daily evaluation and approval of associates payroll.
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans.
• Resolve customer escalations.
• Responsible for communication between contact center management, client and associate.
• Participate in associate selection and interviewing process.
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations.

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world's biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.