Remote Tax Support Specialist

Commonwealth of VA Careers; Danville (VA); Remote; USD 41,000 - 50,000; Full time

Job summary

Commonwealth of VA Careers in Danville, Virginia, is seeking Customer Service Associates to support taxpayers, businesses, and their representatives by phone. The role offers remote work after an initial training period, with shifts 8:30am–5:15pm ET and an anticipated November 2026 start date.

Starting salary is $45,739 annually. Strong computer and communication skills, plus the ability to navigate multiple systems, are essential. Training lasts 10–12 weeks, with in-person weeks at the start.

Qualifications

• Strong computer skills and ability to navigate multiple systems.
• Excellent customer service and communication with diverse populations.
• Experience analyzing information and relaying it clearly to customers.

Responsibilities

• Provide assistance to taxpayers, businesses and their representatives over the telephone.
• Serve as the first point of contact for the agency’s customer service functions and ensure timely responses.
• Work 8-hour shifts, Monday–Friday, 8:30am–5:15pm ET; remote after training.

Skills

Strong computer skills

Customer service skills

Communication skills

Analytical thinking

Job description

Commonwealth of VA Careers in Danville, Virginia, is seeking Customer Service Associates to support taxpayers, businesses, and their representatives by phone. The role offers remote work after an initial training period, with shifts 8:30am–5:15pm ET and an anticipated November 2026 start date.

Starting salary is $45,739 annually. Strong computer and communication skills, plus the ability to navigate multiple systems, are essential. Training lasts 10–12 weeks, with in-person weeks at the start.