Remote Tax Support Associate

DHRM; Danville (VA); Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Job stability & work-life balance

12 paid state holidays

Health benefits

Public Service Loan Forgiveness

Virginia Retirement System

Job summary

Virginia Tax’s Office of Customer and Tax Services is seeking Customer Service Associates to assist taxpayers, businesses and their representatives by telephone. The Contact Center is the first contact for agency customer service and requires professionalism and quick learning in a fast-paced environment.

These are full‑time roles with 8‑hour shifts, Monday–Friday, 8:30am–5:15pm ET. Positions are remote/home‑based once trained, with training lasting 10–12 weeks.

Qualifications

• Strong computer skills to use and navigate multiple systems.
• Customer service experience is required.
• Clear communication with diverse populations; listening, call control, and de‑escalation skills.
• Experience analyzing and relaying information to customers clearly.

Responsibilities

• Assist taxpayers, businesses and their representatives by phone as part of a fast‑paced Contact Center.
• Serve as first point of contact for agency customer service functions and ensure timely responses.

Skills

Computer skills

Customer service

Communication skills

De‑escalation

Research & analysis

Job description

Virginia Tax’s Office of Customer and Tax Services is seeking Customer Service Associates to assist taxpayers, businesses and their representatives by telephone. The Contact Center is the first contact for agency customer service and requires professionalism and quick learning in a fast-paced environment.

These are full‑time roles with 8‑hour shifts, Monday–Friday, 8:30am–5:15pm ET. Positions are remote/home‑based once trained, with training lasting 10–12 weeks.