Customer Service Associate (Multiple Positions, Eligible to Telework)

DHRM; Danville (VA); Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Job stability & work-life balance

12 paid state holidays

Health benefits

Public Service Loan Forgiveness

Virginia Retirement System

Job summary

Virginia Tax’s Office of Customer and Tax Services is seeking Customer Service Associates to assist taxpayers, businesses and their representatives by telephone. The Contact Center is the first contact for agency customer service and requires professionalism and quick learning in a fast-paced environment.

These are full‑time roles with 8‑hour shifts, Monday–Friday, 8:30am–5:15pm ET. Positions are remote/home‑based once trained, with training lasting 10–12 weeks.

Qualifications

• Strong computer skills to use and navigate multiple systems.
• Customer service experience is required.
• Clear communication with diverse populations; listening, call control, and de‑escalation skills.
• Experience analyzing and relaying information to customers clearly.

Responsibilities

• Assist taxpayers, businesses and their representatives by phone as part of a fast‑paced Contact Center.
• Serve as first point of contact for agency customer service functions and ensure timely responses.

Skills

Computer skills

Customer service

Communication skills

De‑escalation

Research & analysis

Job description

Title

Customer Service Associate (Multiple Positions, Eligible to Telework)

State Role Title

Financial Services Spec I

Hiring Range

$45,739

Pay Band

4

Agency

Department of Taxation

Location

Danville, Virginia

Agency Website

https://www.tax.virginia.gov/work-with-us

Recruitment Type

General Public - G

Job Duties

Virginia Tax’s Office of Customer and Tax Services is seeking Customer Service Associates who are customer–focused individuals to provide assistance to taxpayers, businesses and their representatives over the telephone. The Contact Center is a fast–paced, dynamic work environment which requires quick learning and thinking, strong interpersonal skills, and professionalism in dealing with the public. There will be opportunities to work with other partnering units also. The Contact Center is the first point of contact for the majority of the agency’s customer service functions and serves a vital role in fostering positive customer interactions and ensuring timely responses to inquiries. These are full–time positions, with 8–hour shifts, Monday–Friday, 8:30am– 5:15pm ET. This is a remote/home–based position once trained. Training is 10–12 weeks, with the first 2 weeks in person, and then you would transition to remote. The anticipated start date for the positions will be in November 2026. All candidates selected through this recruitment will be hired at a starting salary of $45,739 annually.

Benefits

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

Minimum Qualifications

• Strong computer skills to include the use and navigation of multiple systems
• Customer service skills
• Strong communication skills and demonstrated ability to effectively communicate with a diverse population, including expectational listening, call control, and de–escalation techniques.
• Experience analyzing and researching critical information and relaying that information to customers in an understandable manner

Additional Considerations

• Experience working in accounting, banking and tax preparation
• Call center experience

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Internet Speed Test: To test the speed of your internet connection, from your home computer go to www.speedof.me and click the “Start Test” icon. A download speed of 30MB or higher, an upload speed of 20MB or higher and maximum latency of 100ms is REQUIRED.

All Virginia Tax employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint‒based criminal history, tax compliance, and DMV driving record (if applicable) checks.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

It is the policy of the Commonwealth that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. Virginia Tax also prohibits retaliation against individuals who raise concerns regarding discrimination, participate in an investigation or complaint process, or otherwise exercise rights protected by law.

Virginia Tax is committed to providing equal opportunity to disabled individuals and willing to provide reasonable accommodations to enhance opportunities for individuals with disabilities. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at [phone].

Virginia Tax participates in E‑Verify.

Consideration for an interview is based solely on the information within the application.

In support of the Commonwealth’s commitment to expanding employment opportunities for individuals with disabilities, qualified applicants are encouraged to apply through the Commonwealth’s Alternative Hiring Process (AHP). Applicants seeking consideration through the AHP must obtain an AHP Letter from the Virginia Department for Aging and Rehabilitative Services (DARS) or the Department for the Blind and Vision Impaired (DBVI) and submit the appropriate documentation with their application. Individuals who need an AHP Letter may request one through DARS at https://dars.virginia.gov/employment-services/for-individuals/ahp-letter/. Veterans with disabilities who may qualify for the Alternative Hiring Process are also encouraged to request an AHP Letter and provide the appropriate documentation when applying. You may also call DARS at 800-552-5019, or DBVI at 800-622-2155. If you are Deaf/Hard of Hearing, please use the videophone: 804-616-4838.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: [phone]

Email: [e-mail]

Advertised: 18 Sep 2026 Eastern Daylight Time

Applications close: 30 Sep 2026 Eastern Daylight Time