Remote Tax Specialist — Expert Prep & Guidance

Intuit, Inc.; Norwalk (CT); Remote; USD 26,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a customer-facing tax professional to assist TurboTax users remotely. You will guide clients through filing, provide tax explanations, and handle product inquiries via video and audio tools.

A strong attention to detail and empathy will help you deliver confident, high-quality support. The role requires 2+ years of 1040 experience, a valid PTIN, and availability for at least 20 hours per week.

Qualifications

• 2+ years of recent experience preparing federal and state 1040 returns for many clients.
• Active PTIN and ability to obtain state licenses or permits.
• Familiar with Circular 230 and tax guidelines.
• Willing to work at least 20 hours per week.
• Strong technical aptitude and comfort with computers and software.
• Excellent verbal and written communication skills.
• Ability to work quickly and independently in a fast-paced environment.
• Willing to have a dedicated wired internet connection meeting security criteria.
• Bilingual English/Spanish is a plus and may be required in some cases.
• Must reside in the United States.

Responsibilities

• Assist customers remotely with tax return preparation and guidance.
• Provide tax advice, calculations, and product inquiries via video and voice tools.
• Prepare full service returns and obtain signatures as needed.
• Create high-quality interactions that build confidence and explain tax concepts clearly.
• Research using government sites and resources to deliver correct answers.
• Document customer interactions and adhere to company procedures.
• Meet KPI metrics and participate in pilot tests and trainings.

Skills

Tax preparation experience

PTIN

US residency

Bilingual English/Spanish

20 hours per week

Video/teleconference support

Proficient with technology

Written and verbal communication

Fast-paced environment

Attention to security/compliance

Job description

Intuit, Inc. is seeking a customer-facing tax professional to assist TurboTax users remotely. You will guide clients through filing, provide tax explanations, and handle product inquiries via video and audio tools.

A strong attention to detail and empathy will help you deliver confident, high-quality support. The role requires 2+ years of 1040 experience, a valid PTIN, and availability for at least 20 hours per week.