Remote Tax Pro & Customer Support Expert

Intuit, Inc.; Williamsport (Lycoming County); À distance; USD 31 000 - 39 000; Plein temps

Avantages offerts par ce poste

Cash bonus

Equity rewards

Benefits

Résumé du poste

Intuit, Inc. is seeking a motivated tax professional for a virtual, customer-facing role helping customers complete their federal and state tax returns using TurboTax products.

You will explain tax concepts, provide guidance, and deliver accurate, empathetic support to a diverse client base from across the United States. The role requires 2+ years of hands-on tax preparation, PTIN, Circular 230 knowledge, and strong communication skills.

Qualifications

• 2+ years of experience preparing federal and state individual 1040 returns for 30+ clients per season.
• Must possess or obtain State licenses/certificates/permits/bonds.
• Active PTIN required.
• Knowledge of Circular 230.
• Willing to work minimum 20 hours per week.
• Strong verbal and written communication skills.
• Proficient with technology and software.
• Ability to interact with customers via video/audio tools in a professional manner.
• Must reside in the United States.

Responsabilités

• This is a virtual, customer-facing role using advanced video communications to interact with customers.
• Provide tax advice, full service return preparation and signature, and product/software inquiries.
• Document customer interactions and apply company policies to resolve inquiries.
• Aim to meet KPI metrics and participate in pilots and validations as needed.
• Complete required training and development as determined by the business.

Connaissances

Tax preparation experience

PTIN

Circular 230

Customer communication

Bilingual English/Spanish

Remote work readiness

Workload management

Attention to detail

Outils

Commercial tax software

Description du poste

Intuit, Inc. is seeking a motivated tax professional for a virtual, customer-facing role helping customers complete their federal and state tax returns using TurboTax products.

You will explain tax concepts, provide guidance, and deliver accurate, empathetic support to a diverse client base from across the United States. The role requires 2+ years of hands-on tax preparation, PTIN, Circular 230 knowledge, and strong communication skills.