Remote Tax Pro & Customer Support Specialist

Intuit, Inc.; Roseville (CA); Remote; USD 26.000 - 40.000; Vollzeit

Benefits dieser Stelle

Cash bonus

Equity rewards

Benefits

Zusammenfassung

Intuit, Inc. is seeking a virtual Tax Expert to assist TurboTax customers with federal and state returns, offering expert guidance and explanations of tax terms. You will use TurboTax software and video tools to deliver accurate, friendly service.

The role requires hands-on tax prep experience, strong communication skills, ability to meet KPIs, and willingness to complete training and stay compliant with policies. Remote work from the US preferred.

Qualifikationen

• 2+ years of federal/state individual 1040 tax return prep for 30+ clients per season using commercial tax software.
• Active PTIN; state licenses/certificates as required.
• Willingness to work at least 20 hours per week; excellent communication.

Aufgaben

• Work virtually in a customer-facing role using video software to assist customers.
• Provide tax advice, full-service return prep and signature, and product inquiries.
• Explain tax terms in plain language and document customer interactions.
• Meet KPIs and participate in training and pilot projects.

Kenntnisse

Tax preparation

Customer service

Video communication

Bilingual (EN/ES)

Tools

TurboTax software

Jobbeschreibung

Intuit, Inc. is seeking a virtual Tax Expert to assist TurboTax customers with federal and state returns, offering expert guidance and explanations of tax terms. You will use TurboTax software and video tools to deliver accurate, friendly service.

The role requires hands-on tax prep experience, strong communication skills, ability to meet KPIs, and willingness to complete training and stay compliant with policies. Remote work from the US preferred.