Remote Tax Pro: Expert Returns & Customer Support

Intuit, Inc.; Asheville (NC); Remote; USD 29,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a motivated tax professional for a virtual customer-facing role. You will help TurboTax customers complete their federal and state returns, provide tax guidance, and explain terms in plain language while using our secure video tools.

The position emphasizes strong communication, high accuracy, and the ability to work with limited supervision. Training and compliance requirements apply; you must reside in the United States.

Qualifications

• 2+ years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients per season using commercial tax software.
• Must possess or be able to obtain related State licenses/certificates.
• Active PTIN and knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Proficient with technology and strong communication skills.

Responsibilities

• This is a virtual, customer-facing role using video communications to interact with customers.
• Provide tax advice, full service return preparation and signature, and product inquiries.
• Explain tax terms in everyday language and document customer interactions.
• Meet KPIs and participate in training, pilot tests, and development as needed.

Skills

Tax prep knowledge

Customer service skills

Bilingual English/Spanish

Tools

Tax software

Video/communication tools

Job description

Intuit, Inc. is seeking a motivated tax professional for a virtual customer-facing role. You will help TurboTax customers complete their federal and state returns, provide tax guidance, and explain terms in plain language while using our secure video tools.

The position emphasizes strong communication, high accuracy, and the ability to work with limited supervision. Training and compliance requirements apply; you must reside in the United States.