Remote Tax Pro & Customer Support Specialist

Intuit, Inc.; Corpus Christi (TX); Remote; USD 26,000 - 39,000; Full time

Job summary

Intuit is seeking a tax professional to support TurboTax customers remotely, helping them complete federal and state returns with clear explanations of tax terms. The role focuses on high-quality interactions, accuracy, and ensuring customer confidence through expert guidance.

You will work in a virtual, customer-facing environment, using our video tools to assist users, provide tax calculations, and resolve product questions while adhering to training and compliance requirements.

Qualifications

• 2+ years of federal and state 1040 tax returns experience for at least 30 clients per season.
• Must have or be able to obtain state licenses, certificates, permits, or bonds.
• Must possess an active PTIN.
• Working knowledge of Circular 230.
• Willing to work minimum 20 hours per week.
• Proficient with technology and video/audio tools.

Responsibilities

• Assist customers via virtual video sessions for tax returns and explanations.
• Provide tax advice and full service return preparation and signature.
• Answer product inquiries and perform tax calculations.
• Document customer interactions and meet KPI metrics.

Skills

Tax preparation

Customer service

Video/phone communication

Written communication

Circular 230 knowledge

Bilingual English/Spanish

PTIN awareness

Education

Active PTIN

State license readiness

Tools

TurboTax software

Job description

Intuit is seeking a tax professional to support TurboTax customers remotely, helping them complete federal and state returns with clear explanations of tax terms. The role focuses on high-quality interactions, accuracy, and ensuring customer confidence through expert guidance.

You will work in a virtual, customer-facing environment, using our video tools to assist users, provide tax calculations, and resolve product questions while adhering to training and compliance requirements.