Remote Tax Prep Team Lead & Quality Coach

Jackson Hewitt - 3571; Sebastian (FL); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Job summary

Jackson Hewitt in central Florida seeks a driven Tax Preparation Support Manager to lead tax professionals, ensure accuracy, compliance, and friendly service during peak season.

This leadership role trains and mentors staff, manages daily operations, reviews returns for IRS compliance, resolves client inquiries, and drives quality and productivity while upholding Jackson Hewitt's policies and standards. Flexible work-from-home options are available.

Qualifications

• Experience in tax preparation or related financial field.
• Supervisory or management experience preferred.
• Knowledge of federal and state tax codes and IRS regulations.
• Ability to thrive in a fast-paced, seasonal environment.
• Excellent communication and leadership skills.

Responsibilities

• Oversee and support tax preparation staff to ensure accuracy, compliance, and quality service
• Train, mentor, and develop tax preparers on current tax laws, procedures, and best practices
• Manage daily office operations and ensure smooth workflow during peak tax season
• Review completed tax returns for accuracy and IRS compliance
• Resolve client inquiries, concerns, and escalated tax-related issues professionally
• Monitor team performance and provide coaching and feedback to drive productivity
• Ensure adherence to Jackson Hewitt's policies, procedures, and quality standards

Skills

Leadership

Tax knowledge

Mentoring

Communication

Team supervision

Tools

Tax software

Job description

Jackson Hewitt in central Florida seeks a driven Tax Preparation Support Manager to lead tax professionals, ensure accuracy, compliance, and friendly service during peak season.

This leadership role trains and mentors staff, manages daily operations, reviews returns for IRS compliance, resolves client inquiries, and drives quality and productivity while upholding Jackson Hewitt's policies and standards. Flexible work-from-home options are available.