Remote Tax Prep Team Lead & Operations Manager

Jackson Hewitt - 3571; The Villages (FL); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Job summary

Jackson Hewitt in central Florida is seeking a driven Tax Preparation Support Manager to guide tax professionals and ensure accurate, efficient tax services during peak season.

The role emphasizes leadership, staff development, and adherence to IRS regulations, with flexible work-from-home options available to support a balanced schedule. You will oversee daily operations and maintain service quality across the team.

Qualifications

• Prior experience in tax preparation, accounting, or related financial field.
• Supervisory or management experience preferred.
• Strong knowledge of federal and state tax codes and IRS regulations.
• Proficiency with tax software and basic computer applications.
• PTIN (Preparer Tax Identification Number) required or ability to obtain one.

Responsibilities

• Oversee and support tax preparation staff to ensure accuracy, compliance, and quality service
• Train, mentor, and develop tax preparers on current tax laws, procedures, and best practices
• Manage daily office operations and ensure smooth workflow during peak tax season
• Review completed tax returns for accuracy and IRS compliance
• Resolve client inquiries, concerns, and escalated tax-related issues professionally
• Monitor team performance and provide coaching and feedback to drive productivity
• Ensure adherence to Jackson Hewitt's policies, procedures, and quality standards

Skills

Communication

Leadership

Interpersonal skills

Tools

Tax software

Job description

Jackson Hewitt in central Florida is seeking a driven Tax Preparation Support Manager to guide tax professionals and ensure accurate, efficient tax services during peak season.

The role emphasizes leadership, staff development, and adherence to IRS regulations, with flexible work-from-home options available to support a balanced schedule. You will oversee daily operations and maintain service quality across the team.