Remote Tax Advisor & Customer Support Specialist

Intuit, Inc.; Oklahoma City (OK); Remote; USD 26,000 - 33,000; Part time

Job summary

Intuit, Inc. is seeking a tax preparation specialist for a virtual, customer-facing role. You will guide customers through their tax returns using TurboTax, providing tax explanations, and handling product inquiries with a focus on accuracy and service.

The role requires interpreting tax rules, strong communication, and the ability to work at least 20 hours per week. Training and compliance are part of the job, with potential for growth within Intuit’s TurboTax team.

Qualifications

• 2+ years of federal and state individual 1040 tax returns experience for at least 30 clients per season using commercial tax software.
• Active PTIN and ability to obtain state licenses/certificates/bonds.
• Willing to work minimum 20 hours per week.
• Proficient with technology; strong computer skills.

Responsibilities

• This is a virtual, customer-facing role using video communications software to interact with customers.
• Provide tax advice, full service return preparation and signature, product inquiries, and tax calculations.
• Create high-quality customer interactions with empathy and tax expertise.
• Document customer interactions and align with company policies to resolve inquiries.
• Complete training and development as required by the business and participate in pilots and projects.

Skills

Excellent communication

Customer service

Problem solving

Attention to detail

Bilingual English/Spanish

Job description

Intuit, Inc. is seeking a tax preparation specialist for a virtual, customer-facing role. You will guide customers through their tax returns using TurboTax, providing tax explanations, and handling product inquiries with a focus on accuracy and service.

The role requires interpreting tax rules, strong communication, and the ability to work at least 20 hours per week. Training and compliance are part of the job, with potential for growth within Intuit’s TurboTax team.