Remote Tax Preparer & Customer Advisor

Intuit, Inc.; Chandler (AZ); Remote; USD 26,000 - 39,000; Full time

Job summary

Intuit, Inc. seeks a tax-prep experienced professional for a virtual, customer-facing role helping TurboTax users complete returns and understand tax terms. You will deliver expert guidance via video, using state-of-the-art tools, and contribute to customer delight and brand trust.

Responsibilities include providing tax advice, assisting with full-service returns, and resolving product and software questions. Strong communication and fast-paced problem solving are essential for success.

Qualifications

• 2+ years of recent experience preparing federal and state individual 1040 tax returns.
• Must possess or be able to obtain State licenses, certificates, permits, or bonds.

Responsibilities

• Virtual, customer-facing role using video communications to assist TurboTax customers.
• Provide tax advice and full service return preparation and signature.
• Answer product/software inquiries and perform tax calculations.
• Document customer interactions and work toward KPI metrics and goals.
• Complete required trainings and compliance requirements.

Skills

Customer service

Verbal communication

Written communication

Critical thinking

Problem solving

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. seeks a tax-prep experienced professional for a virtual, customer-facing role helping TurboTax users complete returns and understand tax terms. You will deliver expert guidance via video, using state-of-the-art tools, and contribute to customer delight and brand trust.

Responsibilities include providing tax advice, assisting with full-service returns, and resolving product and software questions. Strong communication and fast-paced problem solving are essential for success.