Remote Tax Advisor — 1040 Prep & Filing Expert

Vaco; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Vaco by Highspring is seeking a Tax Associate to assist customers with tax preparation, filing, and related questions via phone, video, and messaging channels. The role emphasizes delivering accurate guidance, explaining forms, deductions, credits, and filing requirements while maintaining exceptional customer experiences.

The position focuses on applying tax knowledge, product expertise, and problem‑solving skills to ensure accurate outcomes, compliance, and customer satisfaction during the

Qualifications

• Minimum 30+ federal and state individual 1040 tax returns prepared.
• Active PTIN required.
• Knowledge of federal individual income tax returns.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• comfortable using multiple technology platforms simultaneously.
• Must be available to work during peak (April 10-15).

Responsibilities

• Provide Customer Tax Support: Assist customers with tax preparation and filing by delivering accurate guidance through phone, video, and chat while explaining tax forms, deductions, credits, and filing requirements.

Skills

Tax knowledge

Customer service

Communication

Multi-platform tech

Tools

TurboTax

Job description

Vaco by Highspring is seeking a Tax Associate to assist customers with tax preparation, filing, and related questions via phone, video, and messaging channels. The role emphasizes delivering accurate guidance, explaining forms, deductions, credits, and filing requirements while maintaining exceptional customer experiences.

The position focuses on applying tax knowledge, product expertise, and problem‑solving skills to ensure accurate outcomes, compliance, and customer satisfaction during the