Remote Boiler & Hydronic Tech Support Specialist

Rinnai America Corporation; Tacoma (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health benefit programs

401k match

Paid Volunteer Community Service Day

And more

Job summary

Rinnai America Corporation is seeking a Technical Support Specialist to provide phone support for service, installation, and troubleshooting of all Rinnai products. This remote role may require occasional onsite training at the corporate office in Peachtree City, GA.

The ideal candidate has 3–5 years of hands-on technical appliance repair experience, preferably in hydronic, plumbing, or boiler systems, with strong communication and documentation skills.

Qualifications

• Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
• 3–5 years of proven and demonstrated technical appliance repair experience.
• Background in electronics, plumbing systems, hydronics and/or boiler systems is a plus.

Responsibilities

• Provide telephone support to answer inquiries on service, installation and troubleshooting procedures for all Rinnai products.
• Document results of failure analysis and ensure records of work orders and quality control reports.
• Liaise with Sales, Marketing, Engineering and Service staff to maintain understanding of product features and quality control standards.
• Ensure records of all work orders, RGA's, credits, returns, and shipping requests are completed with details.

Skills

Effective communication

Word

Excel

PowerPoint

Technical analysis

Teamwork

Customer service

Education

Technical Associate degree

Tools

None

Job description

Rinnai America Corporation is seeking a Technical Support Specialist to provide phone support for service, installation, and troubleshooting of all Rinnai products. This remote role may require occasional onsite training at the corporate office in Peachtree City, GA.

The ideal candidate has 3–5 years of hands-on technical appliance repair experience, preferably in hydronic, plumbing, or boiler systems, with strong communication and documentation skills.