Remote TAC Engineer (TS/SCI) – Network & Security

TAD PGS, Inc.; San Jose (CA); Remote; USD 103,000 - 117,000; Full time

Job summary

TAD PGS, Inc. is seeking an experienced TAC Engineer for a 100% remote position with occasional travel to San Jose, CA. The role requires active TS/SCI clearance and strong expertise in enterprise networking, Arista EOS, Cisco, and F5 BIG-IP platforms.

Responsibilities include Tier 2/3 support, incident resolution, and collaboration with engineering teams to ensure high availability and secure delivery of applications and services.

Qualifications

• 5+ years of experience in network engineering or TAC support roles.
• Hands-on experience with Arista EOS switching platforms.
• Cisco routing and switching technologies.
• F5 BIG-IP (LTM, GTM/DNS, or ASM preferred).
• TCP/IP networking; BGP/OSPF and dynamic routing.
• VLANs, VXLAN, and network segmentation.
• High availability and load balancing architectures.
• Troubleshooting Layer 2–Layer 7 networking issues.
• Familiarity with packet capture tools such as Wireshark or tcpdump.
• Experience with Linux-based systems and CLI troubleshooting.
• Strong written and verbal communication; able to work in fast-paced environments.
• Active U.S. security clearance or ability to obtain TS/SCI with CI polygraph.

Responsibilities

• Provide Tier 2/3 technical support for enterprise network delivery infrastructure.
• Troubleshoot complex issues across routing, switching, load balancing, and security platforms.
• Diagnose incidents with Arista EOS, Cisco, and F5 BIG-IP systems.
• Analyze captures, logs, and telemetry to identify root causes.
• Work directly with customers to resolve incidents in production environments.
• Manage cases through full lifecycle with documentation and post-incident analysis.
• Collaborate with engineering to escalate and resolve complex issues.
• Provide configuration guidance and best practices for network solutions.
• Participate in on-call rotation and maintenance windows.
• Maintain detailed documentation in ticketing/knowledge systems.

Skills

Network engineering

Arista EOS

Cisco routing/switching

F5 BIG-IP

TCP/IP

Routing protocols (BGP/OSPF)

VLANs/VXLAN

Load balancing

Linux CLI

Troubleshooting

Documentation/communication

Tools

Wireshark

tcpdump

Linux

CLI tooling

Job description

TAD PGS, Inc. is seeking an experienced TAC Engineer for a 100% remote position with occasional travel to San Jose, CA. The role requires active TS/SCI clearance and strong expertise in enterprise networking, Arista EOS, Cisco, and F5 BIG-IP platforms.

Responsibilities include Tier 2/3 support, incident resolution, and collaboration with engineering teams to ensure high availability and secure delivery of applications and services.