TAC Engineer

TAD PGS, Inc.; San Jose (CA); Remote; USD 103,000 - 117,000; Full time

Job summary

TAD PGS, Inc. is seeking an experienced TAC Engineer for a 100% remote position with occasional travel to San Jose, CA. The role requires active TS/SCI clearance and strong expertise in enterprise networking, Arista EOS, Cisco, and F5 BIG-IP platforms.

Responsibilities include Tier 2/3 support, incident resolution, and collaboration with engineering teams to ensure high availability and secure delivery of applications and services.

Qualifications

• 5+ years of experience in network engineering or TAC support roles.
• Hands-on experience with Arista EOS switching platforms.
• Cisco routing and switching technologies.
• F5 BIG-IP (LTM, GTM/DNS, or ASM preferred).
• TCP/IP networking; BGP/OSPF and dynamic routing.
• VLANs, VXLAN, and network segmentation.
• High availability and load balancing architectures.
• Troubleshooting Layer 2–Layer 7 networking issues.
• Familiarity with packet capture tools such as Wireshark or tcpdump.
• Experience with Linux-based systems and CLI troubleshooting.
• Strong written and verbal communication; able to work in fast-paced environments.
• Active U.S. security clearance or ability to obtain TS/SCI with CI polygraph.

Responsibilities

• Provide Tier 2/3 technical support for enterprise network delivery infrastructure.
• Troubleshoot complex issues across routing, switching, load balancing, and security platforms.
• Diagnose incidents with Arista EOS, Cisco, and F5 BIG-IP systems.
• Analyze captures, logs, and telemetry to identify root causes.
• Work directly with customers to resolve incidents in production environments.
• Manage cases through full lifecycle with documentation and post-incident analysis.
• Collaborate with engineering to escalate and resolve complex issues.
• Provide configuration guidance and best practices for network solutions.
• Participate in on-call rotation and maintenance windows.
• Maintain detailed documentation in ticketing/knowledge systems.

Skills

Network engineering

Arista EOS

Cisco routing/switching

F5 BIG-IP

TCP/IP

Routing protocols (BGP/OSPF)

VLANs/VXLAN

Load balancing

Linux CLI

Troubleshooting

Documentation/communication

Tools

Wireshark

tcpdump

Linux

CLI tooling

Job description

We have an outstanding Contract position for a TAC Engineer.This position is 100% remote with travel toSan Jose, CA.

Pay Rate: 75-85hr

US Citizenship is required. Candidate must possess an Active Top Secret/SCI Security Clearance with ability to obtain a CI polygraph.

Job Responsibilities:

• Provide Tier 2 / Tier 3 technical support for enterprise network and application delivery infrastructure.

• Troubleshoot complex issues across routing, switching, load balancing, and network security platforms.

• Diagnose and resolve incidents involving Arista EOS, Cisco networking platforms, and F5 BIG-IP systems.

• Analyze packet captures, logs, and telemetry data to identify root causes of network issues.

• Work directly with customers to resolve incidents in production and mission-critical environments.

• Manage cases through the full lifecycle, including documentation, resolution, and post-incident analysis.

• Collaborate with engineering and operations teams to escalated and resolve complex issues.

• Provide configuration guidance and best practices for network and application delivery solutions.

• Participate in on-call rotation and support maintenance windows when required.

• Maintain detailed documentation in ticketing and knowledge management systems.

Basic Hiring Criteria:

• 5+ years of experience in network engineering or TAC support roles.

• Hands-on experience with: Arista EOS switching platforms

• Cisco routing and switching technologies

• F5 BIG-IP (LTM, GTM/DNS, or ASM preferred)

• TCP/IP networking

• BGP, OSPF, and other dynamic routing protocols

• VLANs, VXLAN, and network segmentation

• High availability and load balancing architectures

• Strong knowledge of:

• Experience troubleshooting Layer 2-Layer 7 networking issues.

• Familiarity with packet capture tools such as Wireshark or tcpdump.

• Experience with Linux-based systems and CLI troubleshooting.

• Strong written and verbal communication skills.

• Ability to work in a fast-paced support environment with multiple priorities.

• Active U.S. security clearance required, or the ability to obtain and maintain one (Top Secret/ Sensitive Compartmented Information (SCI) with willingness to obtain a Counterintelligence Polygraph (CI) Polygraph. )

Desired Qualifications:

• Industry certifications such as: Cisco CCNP or CCIE.

• Arista ACE.

• F5 Certified Administrator (F5-CA) or F5-CTS.

• Experience with automation or scripting (Python, Ansible, or REST APIs).

• Knowledge of cloud networking (AWS, Azure, or GCP).

• Experience with network monitoring and observability tools.

• Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance