Senior TAC Engineer – Enterprise Network & Security

Gdh Consulting, Inc.; San Jose (CA); Hybrid; USD 103,000 - 117,000; Full time

Benefits offered by this job

Health benefits

Hybrid schedule

Security clearance eligibility

Job summary

GDH is seeking an experienced network engineer to provide advanced Tier 2/3 support for enterprise network and application delivery infrastructure in a hybrid office/remote setting in California. You will troubleshoot complex issues on Arista EOS, Cisco devices, and F5 BIG-IP, analyze captures, and collaborate with customers and engineering teams to resolve incidents end-to-end.

Candidates must have 5+ years in network engineering or TAC roles, strong TCP/IP, BGP/OSPF, and experience with Linux

Qualifications

• Minimum of 5 years in network engineering or TAC support roles.
• Hands-on with Arista EOS, Cisco routing/switching; F5 BIG-IP.
• Experience with Linux CLI and packet captures.

Responsibilities

• Deliver advanced support for enterprise network systems, including routing, switching, load balancing, and security platforms.
• Troubleshoot and resolve complex network incidents involving Arista EOS, Cisco devices, and F5 BIG-IP systems.
• Analyze network data such as packet captures, logs, and telemetry to identify root causes of issues.
• Collaborate directly with customers in production environments to troubleshoot and resolve network problems efficiently.
• Manage cases throughout their full lifecycle, including documentation, resolution, and post-incident review.
• Work with engineering and operations teams to escalate and resolve intricate technical problems.
• Provide configuration guidance and best practices for network and application delivery solutions.
• Participate in on-call rotations and support maintenance activities as required.
• Maintain detailed technical documentation within ticketing and knowledge management systems.
• Support continuous improvement through knowledge sharing and process enhancement.

Skills

Arista EOS

Cisco routing & switching

F5 BIG-IP

TCP/IP networking

Linux CLI

Packet analysis

Tools

Wireshark

tcpdump

Job description

GDH is seeking an experienced network engineer to provide advanced Tier 2/3 support for enterprise network and application delivery infrastructure in a hybrid office/remote setting in California. You will troubleshoot complex issues on Arista EOS, Cisco devices, and F5 BIG-IP, analyze captures, and collaborate with customers and engineering teams to resolve incidents end-to-end.

Candidates must have 5+ years in network engineering or TAC roles, strong TCP/IP, BGP/OSPF, and experience with Linux