Remote Systems Support Analyst | Mortgage Tech

Invictus Capital Partners; BLOOMINGTON (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) plan with 100% company match up

Comprehensive health coverage

Paid time off

Parental leave

Life insurance

Employee Assistance Program

Tuition reimbursement

Commuter and transit benefits

Job summary

Verus Mortgage Capital is seeking a Systems Support Analyst in Bloomington, MN. The role focuses on ensuring access and stability for internal and external business applications, with oversight of systems support and troubleshooting in a fast-paced environment.

You will collaborate with Product Owners, IT teams, and vendors, supporting multiple applications and maintaining strong communication across users. Hybrid work flexibility is noted, with emphasis on reliable, secure IT operations.

Qualifications

• Bachelor's Degree or 5+ years of relevant experience.
• 2-4 years of experience supporting Mortgage Origination and Acquisition systems OR 2-4 years of experience in the Mortgage Industry.
• 1-2 years of experience in multiple areas of information technology including programming or MIS.
• Experience with ITIL and best practices.
• Excellent written and verbal communication skills; ability to collaborate with all users.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint), Adobe; advanced Excel (formulas, pivot tables, VLOOKUP) and SharePoint a plus.

Responsibilities

• Provide application configuration and support for internal system users.
• Troubleshoot issues and communicate with users and support team through resolution.
• Monitor application health and performance; proactively elevate issues to minimize disruption.
• Work within different databases for each supported application.
• Prioritize and balance tasks across multiple applications.
• Create knowledge base documentation for End User Support.
• Support communication of business requirements and solutions to software vendors with Product Owners.
• Interact effectively with both technical and non-technical users.

Skills

IT Troubleshooting

Customer Support

SQL

Excel

Communication

Microsoft Office

Education

Bachelor's Degree

High school diploma

Tools

SQL Server

T-SQL

VBA

SharePoint

MS Excel

Job description

Verus Mortgage Capital is seeking a Systems Support Analyst in Bloomington, MN. The role focuses on ensuring access and stability for internal and external business applications, with oversight of systems support and troubleshooting in a fast-paced environment.

You will collaborate with Product Owners, IT teams, and vendors, supporting multiple applications and maintaining strong communication across users. Hybrid work flexibility is noted, with emphasis on reliable, secure IT operations.