Remote System Administrator for Academic Technologies

University of North Texas; Denton (TX); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Flexible hours and remote work

UNT scholarship 66% for employee and 1

36 days PTO with yearly accrual

Clear and reasonable work priorities

Transparent leadership

Job summary

The University of North Texas is seeking a System Administrator to provide Tier 2 Service Desk support across CAS IT’s units, working from a shared queue and handling on-site visits across Denton campus and Discovery Park. You will implement, maintain, and document department and lab configurations while safeguarding sensitive information.

Required qualifications include a Bachelor’s degree and three years of computing experience; strong knowledge of Windows, MacOS, and Linux; experience with

Qualifications

• Bachelor’s degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
• Experience with ServiceNow in a Service Desk environment.
• Strong knowledge of Windows, MacOS, and Linux operating systems.

Responsibilities

• Provides phone and walk-in support to faculty and staff across CAS IT’s supported units via Amazon Connect.
• Resolves tickets from the shared ServiceNow queue, prioritizing by severity (P1 first) and by first-in-first-out order within each priority level.
• Provides in person technical support at faculty and staff worksites across main campus and Discovery Park, including hands-on setup and troubleshooting.
• Documents, installs, maintains, and decommissions supported devices and software for faculty, staff, departments, labs, and clinics.
• Supports research labs, clinics, and departmental lab setups, implementing and documenting exceptions to standard configurations.
• Assesses and escalates tickets outside their support scope based on independent judgment.
• Assists CAS IT with special projects or time sensitive work, including rare off-hours support.

Skills

Windows

MacOS

Linux

Education

Bachelor's degree + 3 years computing experience

Tools

ServiceNow

JAMF

PowerShell

PowerBI

AD

Job description

The University of North Texas is seeking a System Administrator to provide Tier 2 Service Desk support across CAS IT’s units, working from a shared queue and handling on-site visits across Denton campus and Discovery Park. You will implement, maintain, and document department and lab configurations while safeguarding sensitive information.

Required qualifications include a Bachelor’s degree and three years of computing experience; strong knowledge of Windows, MacOS, and Linux; experience with