Remote Support Systems Engineer — HL7 & Diagnostics

CareDx, Inc.; Lincoln (NE); Remote; USD 62,000 - 78,000; Full time

Benefits offered by this job

Competitive base salary

Health and welfare benefits

401(k) savings match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Gym reimbursement program

Living Donor Policy

Job summary

CareDx, Inc. is seeking a Support Systems Engineer to deploy, configure, and support multiple CareDx software platforms and HL7 interfaces while ensuring system reliability and excellent customer experience.

The role includes troubleshooting databases (SQL Server, Oracle), operating systems, and interfaces, plus remote connectivity setup and VPN configuration. On-call one week per month and collaboration with cross-functional teams are required.

Qualifications

• Bachelor's degree in MIS, CS, or related field
• 2+ years in system engineering, implementation and automation
• Proficiency in writing complex SQL queries for MS SQL Server & Oracle
• Experience with SAP Crystal Reports and interface troubleshooting
• Strong knowledge of Windows Active Directory and VPN protocols
• On-call one week per month
• Biomedical systems engineering experience preferred
• Familiarity with IIS Web Services and website management
• Knowledge of Python, C++, or JavaScript
• Experience with data conversions and network administration

Responsibilities

• Deploy, configure, and support CareDx software and HL7 interfaces.
• Troubleshoot OS, databases, and application interfaces.
• Support and maintain HL7 interfaces and monitor performance.
• Assist with remote connectivity setup and VPN configurations.
• Ensure SLA compliance and manage ticket queues and timelines.
• Advise customers on software and hardware requirements before deployment.
• Provide ongoing customer-focused support and documentation.
• Document configurations and troubleshooting steps for internal/external use.
• Collaborate with cross-functional teams to optimize system performance.
• Stay updated with emerging technologies to improve deployment and support processes.

Skills

2+ years experience

SQL queries

On-call support

Python

C++

JavaScript

VPN knowledge

Active Directory

Education

Bachelor's degree in MIS/CS

Tools

Microsoft SQL Server

Oracle databases

SAP Crystal Reports

IIS Web Services

Job description

CareDx, Inc. is seeking a Support Systems Engineer to deploy, configure, and support multiple CareDx software platforms and HL7 interfaces while ensuring system reliability and excellent customer experience.

The role includes troubleshooting databases (SQL Server, Oracle), operating systems, and interfaces, plus remote connectivity setup and VPN configuration. On-call one week per month and collaboration with cross-functional teams are required.