Healthcare Systems Engineer — HL7 & App Deployment

CareDx, Inc.; Central City (NE); Remote; USD 62,000 - 78,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) match

Employee Stock Purchase Plan

Gym reimbursement

Pre-tax commuter benefits

Job summary

CareDx, Inc. is seeking a Support Systems Engineer to implement, configure, and support multiple CareDx software platforms and HL7 interfaces.

You will ensure system reliability and performance for customers, working remotely within the United States. The role requires a BS in MIS/CS or related field and 2+ years in system engineering, with strong SQL (MS SQL Server & Oracle) experience, SAP Crystal Reports, and VPN/AD knowledge.

Qualifications

• Bachelor’s degree in MIS, CS, or related field (or equivalent).
• 2+ years in system engineering, implementation, and automation.
• Proficiency in writing complex SQL queries and managing MS SQL Server & Oracle databases.
• Experience with SAP Crystal Reports and software interface troubleshooting.
• Strong knowledge of Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
• On-call one week per month as part of the role.

Responsibilities

• Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
• Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
• Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
• Assist with remote connectivity setup and VPN configurations for customer sites.
• Ensure compliance with SLAs while managing ticket queues and project timelines.
• Advise customers on software and hardware requirements before deployment.
• Provide ongoing support with a strong focus on customer service and follow-up.
• Document processes, configurations, and troubleshooting steps for internal and external use.
• Work independently to execute implementation plans and resolve technical issues.
• Coordinate with cross-functional teams to optimize system performance.
• Stay up to date with emerging technologies to improve deployment and support processes.

Skills

SQL

Oracle

Active Directory

VPN protocols

On-call

Education

Bachelor's degree or equivalent

Tools

SAP Crystal Reports

Job description

CareDx, Inc. is seeking a Support Systems Engineer to implement, configure, and support multiple CareDx software platforms and HL7 interfaces.

You will ensure system reliability and performance for customers, working remotely within the United States. The role requires a BS in MIS/CS or related field and 2+ years in system engineering, with strong SQL (MS SQL Server & Oracle) experience, SAP Crystal Reports, and VPN/AD knowledge.