Support Systems Engineer

CareDx, Inc.; United States; Remote; USD 62,000 - 78,000; Full time

Benefits offered by this job

Competitive base salary

Health & welfare benefits

401(k) match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Gym reimbursement

Job summary

CareDx, Inc. is seeking a Support Systems Engineer to implement, configure, and support multiple CareDx software platforms and HL7 interfaces. The role ensures system reliability and stellar customer experience within defined budgets and timelines.

You will deploy, troubleshoot, and optimize software, databases, and connectivity while collaborating with cross-functional teams and documenting processes for internal use.

Qualifications

• Bachelor’s degree in MIS, CS, or related field.
• 2+ years in system engineering, implementation, and automation.
• Proficient in SQL queries; MS SQL Server & Oracle DBs.
• Experience with SAP Crystal Reports and interface troubleshooting.
• Strong Windows Active Directory and VPN knowledge.
• On-call one week per month.

Responsibilities

• Deploy, configure, and support CareDx software and HL7 interfaces.
• Troubleshoot OS, database (SQL/Oracle), and interfaces.
• Assist with remote connectivity setup and VPN for customers.
• Advise customers on software and hardware requirements before deployment.
• Document configurations and troubleshooting steps.
• Coordinate with cross-functional teams to optimize performance.

Skills

SQL

Oracle database

Microsoft SQL Server

Windows Active Directory

VPN protocols

Python

C++

JavaScript

Education

Bachelor’s degree in MIS/CS or related field

Tools

SAP Crystal Reports

IIS Web Services

Website management

VPN protocols

Windows Active Directory

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.

Responsibilities:

Technical Support & Implementation

• Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
• Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
• Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
• Assist with remote connectivity setup and VPN configurations for customer sites.
• Ensure compliance with SLAs while managing ticket queues and project timelines.

Customer Engagement & Documentation

• Advise customers on software and hardware requirements before deployment.
• Provide ongoing support with a strong focus on customer service and follow-up.
• Document processes, configurations, and troubleshooting steps for internal and external use.

Collaboration & Continuous Improvement

• Work independently to execute implementation plans and resolve technical issues.
• Coordinate with cross-functional teams to optimize system performance.
• Stay up to date with emerging technologies to improve deployment and support processes.

Qualifications & Experience:

Required:

• Education: Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience).
• Experience: 2+ years of experience in system engineering, implementation, and automation.
• Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
• Experience with SAP Crystal Reports and software interface troubleshooting.
• Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
• Expectation is to be on call one week per month

Preferred:

• Experience in biomedical systems engineering.
• Familiarity with IIS Web Services and website management.
• Knowledge of coding languages such as Python, C++, or JavaScript.
• Experience with data conversions and network administration.

Success Metrics:

• Provides timely and effective technical support with high customer satisfaction.
• Ensures seamless software deployment with minimal disruptions.
• Maintains accurate documentation and knowledge sharing.
• Continuously enhances technical skills and industry knowledge.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect our personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Remote: US only roles

$62,000 — $77,500 USD