Support Systems EngineerRemote, US

CareDx; United States; Remote; USD 62,000 - 78,000; Full time

Benefits offered by this job

Health and welfare benefits

Gym reimbursement

401(k) match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Living Donor Leave Policy

Job summary

CareDx is seeking a Support Systems Engineer to implement, configure, and support multiple CareDx software platforms and HL7 interfaces. You will ensure system reliability, performance, and a positive customer experience within defined budgets and timelines.

The role requires a Bachelor's in MIS/CS, 2+ years in system engineering or implementation, and strong SQL, AD, and VPN knowledge. On-call one week per month, with remote US roles and competitive benefits.

Qualifications

• Bachelor's degree in MIS, CS, or related field.
• 2+ years in system engineering, implementation, and automation.
• Proficient in writing complex SQL queries; MS SQL Server & Oracle.
• Experience with SAP Crystal Reports and interface troubleshooting.
• Strong knowledge of Windows Active Directory and VPN protocols.
• On-call one week per month.

Responsibilities

• Deploy, configure, and support CareDx software and HL7 interfaces.
• Troubleshoot OS, databases, and application interfaces.
• Support HL7 interfaces and monitor performance.
• Set up remote connectivity and VPN for customers.
• Ensure SLAs while managing tickets and timelines.
• Advise customers on software and hardware requirements before deployment.
• Document configurations and troubleshooting steps.
• Coordinate with cross-functional teams to optimize performance.
• Stay updated with new technologies to improve processes.

Skills

SQL queries

Windows AD

VPN protocols

Customer support

Problem solving

Remote work readiness

Education

Bachelor's degree in MIS/CS

Tools

SQL Server

Oracle

SAP Crystal Reports

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.

Responsibilities:

Technical Support & Implementation

• Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
• Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
• Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
• Assist with remote connectivity setup and VPN configurations for customer sites.
• Ensure compliance with SLAs while managing ticket queues and project timelines.

Customer Engagement & Documentation

• Advise customers on software and hardware requirements before deployment.
• Provide ongoing support with a strong focus on customer service and follow-up.
• Document processes, configurations, and troubleshooting steps for internal and external use.

Collaboration & Continuous Improvement

• Work independently to execute implementation plans and resolve technical issues.
• Coordinate with cross-functional teams to optimize system performance.
• Stay up to date with emerging technologies to improve deployment and support processes.

Qualifications & Experience:

Required:

• Education: Bachelor's degree in MIS, Computer Science, or a related field (or equivalent experience).
• Experience: 2+ years of experience in system engineering, implementation, and automation.
• Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
• Experience with SAP Crystal Reports and software interface troubleshooting.
• Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
• Expectation is to be on call one week per month

Preferred:

• Experience in biomedical systems engineering.
• Familiarity with IIS Web Services and website management.
• Knowledge of coding languages such as Python, C++, or JavaScript.
• Experience with data conversions and network administration.

Success Metrics:

• Provides timely and effective technical support with high customer satisfaction.
• Ensures seamless software deployment with minimal disruptions.
• Maintains accurate documentation and knowledge sharing.
• Continuously enhances technical skills and industry knowledge.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

U.S. EEO posters are available here.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

#LI-Remote

This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Remote: US only roles

$62,000 - $77,500 USD