Customer Experience Advisor

Confidential; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Confidential is seeking a proactive Student Support Officer to deliver world-class service to students on their educational journey. As the first line of support, you will handle enquiries, guide learners through courses, and support backend operations from a fully remote setup.

You will collaborate with tutors and internal teams, maintain accurate records in CRM and LMS, and help drive onboarding and engagement campaigns to ensure a smooth student experience.

Qualifications

• Experience in student support, customer service, or education administration.
• Exceptional communication and interpersonal skills.
• High confidence using digital tools, specifically CRM and LMS platforms.
• Top-tier organizational and problem-solving skills with strong attention to detail.

Responsibilities

• Manage student enquiries via inbox and ticketing system to provide clear, timely responses.
• Onboard new students and support engagement campaigns.
• Maintain accurate student records across CRM and LMS platforms.
• Coordinate with tutors, finance, and internal teams to resolve queries and schedule sessions.

Skills

Communication

Organizational skills

Problem-solving

Customer service

Education

Education administration experience

Tools

CRM systems

LMS platforms

Job description

FULLY REMOTE We are seeking a proactive Student Support Officer to deliver world-class service throughout the student educational journey. The Role at a Glance As the first line of support, you will manage student enquiries, guide learners through their courses, and maintain seamless backend operations. This is a highly collaborative role reporting directly to the Learning Operations Manager.

Key Responsibilities:

• Student Enquiries: Manage the support inbox and ticketing system to provide clear, timely responses.


• Onboarding & Engagement: Welcoming new students, managing communications, and supporting engagement campaigns.


• Systems & Data: Maintain accurate student records across CRM and LMS platforms.


• Internal Coordination: Liaise with tutors, finance, and internal teams to resolve queries and schedule sessions.

What We Are Looking For:

• Proven experience in student support, customer service, or education administration.


• Exceptional communication and interpersonal skills.


• High confidence using digital tools, specifically CRM and LMS platforms.


• Top-tier organizational and problem-solving skills with strong attention to detail.