Remote 2nd-Shift Support Specialist

SingleComm LLC; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible PTO

Remote work in US

Paid holidays

Job summary

Fetch is seeking a Support Specialist for the 2nd shift to help users via app-based email and guided responses. You will troubleshoot issues, educate users on features, and maintain a deep knowledge of the Fetch product while remaining focused on user retention.

This full-time, remote role can be based in the United States with a 3pm–11:30pm CST schedule. You will join a largely remote team and enjoy flexible PTO and comprehensive benefits as part of Fetch’s people-first culture.

Qualifications

• Technically proficient with Google tools and apps.
• Fast learner who processes information quickly.
• Adaptable to changing processes and tools.
• OK with repetition and steady routines.
• Self-motivated and results-oriented.
• Seeks feedback and coaching to improve.
• Maintains a positive attitude in busy times.
• Professional and accountable in all tasks.
• Maintains focus during high workload.
• Service minded with user-first approach.
• Strong problem solving using common remedial steps.
• Team mindset with collaborative spirit.
• Fluency in written Spanish is a plus.

Responsibilities

• Answer user questions via email using pre-written responses.
• Educate users on new features and product bugs.
• Develop a deep understanding of Fetch applications.
• Communicate clearly with users of varying technical backgrounds.
• Identify whether issues are new or existing and act accordingly.
• Provide service that prioritizes user retention.
• Meet daily, weekly and monthly performance goals.
• Stay up-to-date with support communications and resources.
• Bring energy and fun to Fetch while supporting colleagues.

Skills

Google proficiency

Fast learner

Adaptability to change

Repetition tolerance

Self-motivated

Seeks feedback

Positive attitude

Professional and accountable

Maintains focus

Service minded

Problem solving

Team mindset

Fluency in written Spanish

Tools

Extensive technical knowledge

Job description

Fetch is seeking a Support Specialist for the 2nd shift to help users via app-based email and guided responses. You will troubleshoot issues, educate users on features, and maintain a deep knowledge of the Fetch product while remaining focused on user retention.

This full-time, remote role can be based in the United States with a 3pm–11:30pm CST schedule. You will join a largely remote team and enjoy flexible PTO and comprehensive benefits as part of Fetch’s people-first culture.