Remote Support Pro: Docs, Tickets & Tier-1 Help

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

3 weeks vacation

5 personal days

Medical/Dental/Vision benefits

Employee stock ownership

RRSP/401k matching

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Remote Support Specialist to assist in migrating documentation to the client knowledge base and to handle support calls. You will create accurate tickets, complete tier-one troubleshooting, and document services while expanding the knowledge base.

Collaboration with the support team on training needs is required. The role emphasizes strong communication, customer service, and independent work, with a focus on meeting deadlines and

Qualifications

• Excellent verbal and written communication skills.
• Outstanding customer service and organizational skills.
• Exceptional analytical, troubleshooting and problem-solving skills.
• Positive, results-oriented mindset.
• Ability to multi-task effectively and consistently meet deadlines.
• Self-starter with the ability to work well independently and in groups.
• Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired.

Responsibilities

• Assist in migrating documentation to the client knowledge base.
• Take support-related telephone calls.
• Create support tickets in the ticketing system with the goal of accurate documentation.
• Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.
• Collaborate with other members of support on assessing training needs for tier-one support positions.

Skills

Communication

Customer service

Analytical skills

Troubleshooting

Multi-tasking

Self-starter

SQL

Microsoft Office

Tools

SQL

Microsoft Office

Job description

Military, Veterans and Diverse Job Seekers is seeking a Remote Support Specialist to assist in migrating documentation to the client knowledge base and to handle support calls. You will create accurate tickets, complete tier-one troubleshooting, and document services while expanding the knowledge base.

Collaboration with the support team on training needs is required. The role emphasizes strong communication, customer service, and independent work, with a focus on meeting deadlines and