Global Application Support Lead for Multi-Asset FinTech

FutureRecruit.net; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A global financial service organization is seeking a Global Application Support Manager to lead and expand a worldwide support team. You will ensure exemplary front-line support for clients across multiple markets while developing strategies to optimize service delivery. The ideal candidate will have over 5 years of experience in technical support, specifically in Financial Services. Strong problem-solving skills and exceptional communication abilities are essential for this role. The job offers opportunities for continuous improvement and agility in a fast-paced environment.

Qualifications

• 5+ years experience leading technical customer support in a fast moving environment, preferably in Financial Services.
• Experience supporting commercial EMS, OMS, PMS, Risk, and/or Accounting systems.
• Capable of setting strategic direction and leading by example.

Responsibilities

• Maintain ultimate responsibility for customer support flow.
• Lead, manage, and expand a global support team.
• Develop and execute a strategy to optimize the current support model.
• Drive continuous service improvement initiatives.
• Collaborate with senior leaders across departments.

Skills

Customer-first attitude

Excellent problem-solving skills

Strong interpersonal and communication skills

Ability to manage multiple projects

Experience in technical customer support

Education

Bachelor's Degree in IT, Computer Science, Engineering, or related field

Job description

A global financial service organization is seeking a Global Application Support Manager to lead and expand a worldwide support team. You will ensure exemplary front-line support for clients across multiple markets while developing strategies to optimize service delivery. The ideal candidate will have over 5 years of experience in technical support, specifically in Financial Services. Strong problem-solving skills and exceptional communication abilities are essential for this role. The job offers opportunities for continuous improvement and agility in a fast-paced environment.