Remote Support Intern – Troubleshooting & Learning

Socket.dev; Mayfield Heights (OH); Hybrid; USD 28,000 - 44,000; Full time

Benefits offered by this job

Health Insurance including Medical

401k

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Remote Support Intern to gain hands-on experience in engineering, analytics, and customer-facing roles. You will shadow engineers, learn Rockwell technology concepts, respond to escalations, and simulate real-life applications by programming automation devices and wiring electrical components.

You must be enrolled in a four-year or advanced degree program and legally eligible to work in the U.S.

Qualifications

• Active enrollment in a four year or advanced degree program at an accredited university
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future

Responsibilities

• Shadow Rockwell Automation engineers as they assist customers with troubleshooting issues with Rockwell technology through telephone or Web-ex
• Learn Rockwell Automation technology concepts to allow you to help engineers duplicate customer issues
• Help respond to escalations arising from calls and emails
• Program automation devices to simulate real-life work applications to enhance learning
• Wire electrical devices and learn electrical engineering concepts

Skills

Communication skills

Time management

Team collaboration

Problem-solving

Education

Pursuing a four-year degree

Job description

Rockwell Automation is seeking a Remote Support Intern to gain hands-on experience in engineering, analytics, and customer-facing roles. You will shadow engineers, learn Rockwell technology concepts, respond to escalations, and simulate real-life applications by programming automation devices and wiring electrical components.

You must be enrolled in a four-year or advanced degree program and legally eligible to work in the U.S.