Intern, Field Service (LCS)

Rockwell Automation; Dallas (TX); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health Insurance including Medical, D;

401k

Paid Holidays

Job summary

Rockwell Automation is seeking a Field Service Intern to travel with a Field Service Engineer to customer sites, observing and supporting on-site troubleshooting and problem solving. You will help manage customer interactions, document issues and resolutions, and learn how field engineers approach troubleshooting in Motions & Controls.

The role requires active enrollment in a four-year engineering program, flexibility in location and travel, and strong communication skills.

Qualifications

• Active enrollment in a four year or advanced engineering degree program at an accredited university.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Experience quickly acquiring new information and skills.

Responsibilities

• Assist Field Service Engineer on customer-site visits to understand in-person support interactions.
• Support troubleshooting and resolution of customer issues with Rockwell Automation customers.
• Capture issues, steps taken, and follow up with customers in a timely manner.

Skills

Communication skills

Problem-solving

Teamwork

Adaptability

Education

Enrollment in four-year engineering degree

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer-centric skills. As a Field Service Intern you will travel to customer sites with a Field Service Engineer to understand in person support interactions with Rockwell Automation Customers. You will support our customers and field personnel with troubleshooting and resolving customer issues in person. Experience the responsibilities of a Field Support Engineer in Motions & Controls to learn how they approach troubleshooting in their respective area of work. Manage customer interactions by setting expectations, capturing the issue, resolution and steps taken to troubleshoot, and following up with customers in a timely manner.

The Essentials – You Will Have:

• Active enrollment in a four year or advanced engineering degree program at an accredited university
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future
• Flexibility on location and travel. This role will be based out of a field office and will travel frequently to customer sites. Current locations are Dallas Texas, Davenport Iowa

The Preferred – You Might Also Have:

• Cumulative GPA of 3.0 or above with a Mechanical, Electrical or Computer Engineering major in progress
• Expected graduation date of Fall 2027 or Spring 2028
• Experience quickly acquiring new information and skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Experience collaborating with diverse groups, including clients, peers, and managers
• Proven customer service skills

What We Offer Interns:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Holidays

To learn more about our benefits, please visit www.raquickfind.com

For this role, the hourly compensation is from $22 - $32. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience. This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries.

To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!