Remote Support Engineer (L2) — Technical Troubleshooter

Artemis; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Stock options

Health benefits

Paid time off and vacations

Annual tech allowance

Professional development through  cert

Job summary

Artemis is seeking an experienced L2 Support Engineer to act as the technical responder for escalated tickets, collaborate with Engineering, Product, and Customer Success, and ship fixes end-to-end. You will build familiarity across the codebase and contribute to knowledge base updates.

This fully remote role offers stock options, health benefits, and opportunities for professional development within a fast-growing climate-tech startup.

Qualifications

• 5+ years in engineering or technical support in a B2B SaaS environment.
• Proficiency with Next.js, React, Node.js, JavaScript/TypeScript.
• SQL and scripting (Python or Bash) knowledge.
• Experience with testing/monitoring tools (Postman, PostHog, CloudWatch, Sentry).
• Experience with support ticketing systems (Zendesk, Jira, Linear).
• Excellent written communication.
• Thrives in fast-moving startup with ambiguity.
• Experience with AI development tools for investigation and shipping fixes.

Responsibilities

• Serve as primary technical responder on your assigned support shifts — L2 role.
• Support our L1 Technical Support Representatives with technical context, reproduction steps, and answers.
• Run technical investigations on escalated issues and ship bug fixes end-to-end.
• Escalate to L3 (senior engineers) when needed, time-box your own digs.
• Identify recurring issues across tickets, propose broader fixes, and suggest metrics.
• Partner with Customer Success and Product to turn customer context into the right fix.
• Document findings, write knowledge-base articles, and leave the code better than you found it.

Skills

Technical troubleshooting

Strong written communication

Team collaboration

Problem solving under ambiguity

Tools

Next.js

React

Node.js

JavaScript/TypeScript

SQL

Python

Postman

PostHog

CloudWatch

Sentry

Zendesk

Jira

Linear

Job description

Artemis is seeking an experienced L2 Support Engineer to act as the technical responder for escalated tickets, collaborate with Engineering, Product, and Customer Success, and ship fixes end-to-end. You will build familiarity across the codebase and contribute to knowledge base updates.

This fully remote role offers stock options, health benefits, and opportunities for professional development within a fast-growing climate-tech startup.