Remote L2 Support Engineer — Drive fixes & cross-team impact

Monalee; United States; Teletrabalho; USD 100 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work

Stock options

Health benefits

Paid time off

Annual tech allowance

Professional development

Resumo da oferta

Artemis is seeking an experienced Support Engineer (L2) to act as the primary technical responder on assigned shifts. You will assist L1, run investigations, and ship fixes end-to-end, while collaborating with Engineering, Product, and Customer Success.

The role offers fully remote work, stock options, health benefits, PTO, and a yearly tech allowance to support continuous development.

Qualificações

• 5+ years in an engineering or technical support role in a B2B SaaS environment.
• Fluency with modern web stack (Next.js, React, Node.js, JavaScript/TypeScript).
• Working knowledge of SQL and a scripting language (Python, Bash or similar).
• Experience with testing/monitoring tools like Postman, PostHog, CloudWatch or Sentry.
• Experience with support ticketing systems (Zendesk, Jira, Linear or similar).
• Strong written communication and ability to explain technical problems to customers and engineers.
• Thrives in a fast-moving startup with shifting priorities and ambiguity.
• Hands-on experience with AI development tools for investigation and fixes.

Responsabilidades

• Serve as primary technical responder on assigned support shifts (L2).
• Support L1 reps with technical context, reproduction steps, and unblock conversations.
• Run technical investigations and ship bug fixes end-to-end.
• Escalate to L3 when deeper investigation is needed and time-box digs.
• Identify recurring issues and propose broader fixes and metrics.
• Partner with Customer Success and Product to turn context into fixes.
• Document findings and write knowledge-base articles to improve the codebase.

Conhecimentos

Next.js

React

Node.js

JavaScript/TypeScript

SQL

Scripting

AI development tools

Ferramentas

Postman

PostHog

CloudWatch

Sentry

Zendesk

Jira

Linear

Descrição da oferta de emprego

Artemis is seeking an experienced Support Engineer (L2) to act as the primary technical responder on assigned shifts. You will assist L1, run investigations, and ship fixes end-to-end, while collaborating with Engineering, Product, and Customer Success.

The role offers fully remote work, stock options, health benefits, PTO, and a yearly tech allowance to support continuous development.