Technical Specialist

Securitas, Inc.; Redwood City (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Securitas, Inc. is seeking a Techincal Specialist to provide onsite support for security systems, diagnose issues across access control, CCTV, intercoms, and related devices, and perform basic repairs.

You will monitor tickets, determine if issues can be resolved onsite, and escalate when required, ensuring thorough documentation and logs. The role emphasizes strong troubleshooting, coordination, and clear communication with stakeholders, with a focus on minimizing disruption during maintenance

Qualifications

• Experience with physical security systems (access control, CCTV, intercoms, etc.).
• Strong troubleshooting and diagnostic skills.
• Basic understanding of networking and system integrations.
• Ability to perform minor hardware repairs and maintenance.
• Strong organizational and documentation skills.
• Effective communication and coordination abilities.

Responsibilities

• Serve as the primary onsite point of contact for all security system-related issues.
• Diagnose and troubleshoot issues across multiple systems, including card readers, access control panels, turnstiles, CCTV, intercoms and other devices.
• Perform basic repairs and preventative maintenance, including hardware adjustments, system resets, and firmware upgrade support as directed by the Systems/Tech team.
• Monitor and review incoming service tickets.
• Assess issues and determine onsite resolution or escalation needs.
• Escalate complex issues to appropriate internal teams or vendors.
• Track issues through to full resolution, ensuring closure and documentation.
• Maintain accurate service logs, including actions taken and outcomes.

Skills

Security systems

Troubleshooting

Networking basics

Hardware repair

Documentation

Communication

Job description

Techincal Specialist

Key Responsibilities

• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including:
  • Card readers
  • Access control panels
  • Turnstiles
  • CCTV cameras
  • Intercom systems
  • Other integrated security devices
• Perform basic repairs and preventative maintenance, including:
  • Hardware adjustments
  • System resets
  • Support for firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets
• Assess issues and determine whether they can be resolved onsite or require escalation
• Escalate complex or unresolved issues to appropriate internal teams or vendors
• Track issues through to full resolution, ensuring closure and documentation
• Maintain accurate service logs, including actions taken and outcomes

Performance Metrics

• Response time to service requests
• Time to resolution
• Frequency of recurring device failures
• Ticket volume, backlog, and status tracking

Deliverables

• Completed and closed service tickets
• Detailed service logs
• Regular performance reports
• Issue trend and root cause summaries

Service Expectations

• Provide onsite support during assigned working hours
• Maintain clear and timely communication with stakeholders
• Escalate unresolved issues promptly
• Minimize operational disruption during maintenance and repairs

Qualifications & Skills

• Experience with physical security systems (access control, CCTV, intercoms, etc.)
• Strong troubleshooting and diagnostic skills
• Basic understanding of networking and system integrations
• Ability to perform minor hardware repairs and maintenance
• Strong organizational and documentation skills
• Effective communication and coordination abilities

Assumptions

• Access to required systems, tools, and physical locations will be provided
• Necessary tools and spare parts are available onsite
• Vendor and advanced technical support is available for escalations

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-PSIL