Remote Support Engineer for Developers (Postgres/Supabase)

Rozgoo; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Education Allowance

Job summary

Supabase is seeking a Support Engineer to provide world‑class developer support for users of the Postgres‑based platform. You will respond to cases across topics, triage issues, and help guide customers through documentation and examples.

The role requires 3+ years of developer support experience, strong SQL (PostgreSQL), and comfort with Linux/Unix. Remote, global team with flexible hours and a focus on rapid issue resolution.

Qualifications

• 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (PostgreSQL) with ability to run complex queries.
• Experience with Linux/Unix and command line.
• Familiarity with GitHub Issues and Discussions.
• Nice to have experience with React, Vue, Svelte and Node.js.
• Degree in Computer Science is a plus.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. GitHub Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage.

Skills

Customer support

Developer support

English fluency

SQL

GitHub

Linux/Unix

Communication

Problem solving

Education

Bachelor's degree in Computer Science

Tools

PostgreSQL

GitHub Issues

GitHub Discussions

Node.js

React

Vue

Svelte

Job description

Supabase is seeking a Support Engineer to provide world‑class developer support for users of the Postgres‑based platform. You will respond to cases across topics, triage issues, and help guide customers through documentation and examples.

The role requires 3+ years of developer support experience, strong SQL (PostgreSQL), and comfort with Linux/Unix. Remote, global team with flexible hours and a focus on rapid issue resolution.